This document (the “Agreement”) outlines the terms and conditions governing your access to and use of the software, technology, artificial intelligence tools, practice management features, supplement protocol tools, patient workflow tools, integrations, and related services provided by Supplement Practice LLC (“Supplement Practice,” “we,” “us,” or “our”). By accessing or using Supplement Practice, any affiliated or partner technology, software, platform, website, application, or services provided therein, you agree to be bound by this Agreement and our Privacy Policy, which is incorporated herein by reference.
Your use of Supplement Practice constitutes acceptance of these Terms. If you do not agree to these Terms, you must immediately cease using the Technology and Services.
1. AI-Generated Content, Recommendations, and Clinical Support
1.1 Supplement Practice provides technology-enabled tools that may generate AI-assisted information, supplement protocol suggestions, workflow recommendations, educational content, summaries, intake support, administrative support, and other practice-related outputs. You expressly acknowledge that AI-generated content may contain inaccuracies, omissions, outdated information, incomplete context, or errors.
1.2 Supplement Practice is intended to support licensed practitioners and authorized practice users in organizing information, improving workflows, and assisting with supplement-related decision support. The Services are not intended to replace the professional judgment, clinical training, licensure, or independent decision-making of any physician, chiropractor, nurse practitioner, dietitian, nutrition professional, or other healthcare provider.
1.3 You are solely responsible for reviewing, verifying, confirming, and approving all AI-generated outputs before relying on them, sharing them with patients, placing them in a patient record, using them in connection with patient care, or making any clinical, supplement, nutritional, wellness, administrative, billing, or operational decision.
1.4 Supplement Practice does not guarantee that any AI-generated content, recommendation, protocol, summary, workflow, or output will be accurate, complete, appropriate, current, clinically applicable, or suitable for any specific patient, practice, circumstance, or intended use.
1.5 You agree that Supplement Practice, its affiliates, partners, licensors, officers, directors, employees, contractors, and agents shall not be liable for any loss, injury, claim, damages, adverse outcome, patient complaint, regulatory issue, professional liability claim, or other consequence arising from your use of, reliance on, modification of, communication of, or failure to verify any AI-generated content or recommendation.
2. Practitioner Responsibility and Independent Professional Judgment
2.1 Supplement Practice is a software platform and technology provider. Supplement Practice does not provide medical care, clinical care, diagnosis, treatment, prescribing, professional healthcare services, or patient-specific medical advice.
2.2 All patient-facing recommendations, supplement protocols, care plans, educational materials, appointment workflows, communications, or other outputs generated or assisted by Supplement Practice must be independently reviewed and approved by the practitioner or authorized practice user before being used.
2.3 You acknowledge and agree that the practitioner, practice, clinic, or healthcare organization using Supplement Practice remains solely responsible for:
- Determining whether any recommendation is appropriate for a specific patient;
- Confirming patient history, allergies, medications, lab results, contraindications, and clinical context;
- Confirming that any supplement protocol is suitable for the patient;
- Ensuring compliance with applicable federal, state, and professional licensing requirements;
- Communicating appropriate disclaimers, warnings, and instructions to patients;
- Maintaining professional standards of care;
- Documenting all decisions as required by applicable law and practice policy; and
- Exercising independent professional judgment at all times.
2.4 You agree not to represent to any patient or third party that Supplement Practice is providing medical care, diagnosis, treatment, or professional healthcare services.
3. HIPAA, Privacy, and Protected Health Information
3.1 Supplement Practice is designed to support practitioners and practices that may handle patient information, including information that may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).
3.2 To the extent Supplement Practice receives, maintains, transmits, or processes PHI on behalf of a covered entity or business associate, such use shall be governed by any applicable Business Associate Agreement (“BAA”) between the parties. In the event of a conflict between this Agreement and an executed BAA, the BAA shall control solely with respect to PHI and HIPAA-related obligations.
3.3 You agree that you are responsible for determining whether your use of Supplement Practice is subject to HIPAA, state privacy laws, professional confidentiality obligations, patient consent requirements, or other healthcare privacy laws and regulations.
3.4 Supplement Practice uses administrative, technical, and organizational safeguards designed to protect information submitted through the platform. These safeguards may include access controls, user authentication, encryption, permission-based access, secure hosting infrastructure, monitoring, and other measures intended to support confidentiality and data security.
3.5 While Supplement Practice takes data security seriously, you acknowledge that no method of electronic transmission, storage, hosting, or security control is completely secure. Supplement Practice cannot guarantee absolute security of any data, including patient information or PHI.
3.6 You agree not to upload, enter, transmit, or disclose patient information into Supplement Practice unless you have the legal authority, patient consent, practice authorization, and professional basis required to do so.
3.7 You are responsible for managing user access within your organization, ensuring that only authorized personnel access patient information, promptly removing access for terminated or unauthorized users, and maintaining appropriate internal policies for privacy and security.
4. Patient Data, Practice Data, and User Content
4.1 By using Supplement Practice, you may submit, upload, enter, or transmit patient data, practice data, supplement information, appointment information, notes, documents, intake forms, protocols, communications, or other content (“User Content”).
4.2 You retain responsibility for the accuracy, legality, completeness, and appropriateness of all User Content submitted to Supplement Practice.
4.3 You represent and warrant that you have all rights, permissions, consents, authorizations, and legal bases necessary to submit User Content to Supplement Practice and to permit Supplement Practice to process such User Content in connection with providing the Services.
4.4 Supplement Practice may use User Content to provide, maintain, secure, improve, troubleshoot, and support the Services, subject to this Agreement, our Privacy Policy, and any applicable BAA.
4.5 Supplement Practice does not independently verify the accuracy, completeness, or clinical significance of User Content submitted by you or your practice.
5. No Medical Advice by Supplement Practice
5.1 Supplement Practice is not a healthcare provider and does not practice medicine, chiropractic, nutrition, dietetics, pharmacy, or any other licensed healthcare profession.
5.2 The Services are intended to assist practitioners with workflow, organization, patient management, appointment scheduling, supplement protocol support, documentation, and AI-assisted information retrieval. The Services are not intended to diagnose, treat, cure, prevent, or manage any disease or medical condition.
5.3 Any information provided through the Services is for professional workflow support, educational support, and practitioner review only. It should not be relied upon as a substitute for independent clinical judgment, professional training, patient examination, laboratory review, medical history review, or consultation with appropriate healthcare professionals.
5.4 You agree that all patient care decisions remain solely with the applicable licensed practitioner and/or healthcare practice.
6. Supplement Information and Product Protocols
6.1 Supplement Practice may provide or help generate supplement-related information, ingredient summaries, product descriptions, protocol drafts, dosage references, educational content, or practice-specific supplement workflows.
6.2 Any supplement-related information generated or displayed through Supplement Practice is provided for practitioner review only and is not intended to diagnose, treat, cure, or prevent any disease.
6.3 Statements regarding dietary supplements have not necessarily been evaluated by the U.S. Food and Drug Administration (“FDA”) or any comparable agency unless expressly stated. Dietary supplements are regulated differently than drugs under the Dietary Supplement Health and Education Act of 1994 (“DSHEA”).
6.4 You are solely responsible for reviewing all supplement protocols, product information, ingredient information, contraindications, potential interactions, dosing, warnings, patient suitability, and applicable legal or professional requirements before using or communicating any supplement-related information.
6.5 Supplement Practice does not guarantee the accuracy, completeness, availability, pricing, formulation, regulatory status, or suitability of any supplement, product, ingredient, or protocol referenced through the Services.
7. Appointment Scheduling, Practice Management, and Integrations
7.1 Supplement Practice may include appointment scheduling, patient management, reminders, calendar integrations, supplement inventory tools, invoicing tools, communication tools, and related practice management features.
7.2 You are responsible for configuring these tools appropriately for your practice, including appointment availability, provider schedules, cancellation rules, reminder settings, calendar integrations, patient communication settings, and staff permissions.
7.3 Supplement Practice does not guarantee that appointment reminders, calendar integrations, notifications, patient messages, or third-party integrations will be uninterrupted, error-free, timely, or compatible with every external system.
7.4 You are responsible for confirming all appointments, patient communications, clinical follow-ups, billing matters, and practice obligations independently from the platform where appropriate.
8. Limitation of Liability and Indemnification
8.1 To the fullest extent permitted by law, you agree to release, indemnify, defend, and hold harmless Supplement Practice, its affiliates, partners, licensors, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, penalties, regulatory actions, professional liability claims, patient claims, or expenses, including reasonable attorneys’ fees, arising from or related to:
- Your use of the Services;
- Your reliance on or use of AI-generated content;
- Your failure to review or verify AI-generated outputs;
- Your use or communication of supplement protocols or recommendations;
- Your handling of patient information or PHI;
- Your violation of HIPAA, privacy laws, professional rules, or applicable regulations;
- Your patient care decisions, clinical decisions, or professional judgment;
- Your User Content;
- Your practice operations; or
- Your violation of this Agreement.
8.2 Supplement Practice shall not be liable for any direct, indirect, incidental, consequential, special, punitive, exemplary, or enhanced damages of any kind, including but not limited to damages for loss of profits, loss of revenue, loss of data, business interruption, patient injury, professional liability, regulatory penalties, reputational harm, or other losses arising from or related to your use of the Services, even if Supplement Practice has been advised of the possibility of such damages.
8.3 Your exclusive remedy for dissatisfaction with the Services is to stop using the Services.
8.4 To the maximum extent permitted by law, Supplement Practice’s total liability for any claim arising from or related to the Services shall not exceed the amount paid by you to Supplement Practice for the Services during the three months immediately preceding the event giving rise to the claim.
9. Waiver of Certain Claims
9.1 To the fullest extent permitted by law, you waive and agree not to bring any claim, demand, lawsuit, class action, mass action, representative action, or proceeding against Supplement Practice arising from or related to your use of the Services, reliance on AI-generated content, supplement recommendations, patient communications, data entry, patient outcomes, practice workflows, or professional decisions.
9.2 This waiver applies to claims based on contract, tort, negligence, strict liability, professional liability, statutory liability, regulatory theory, or any other legal or equitable theory, to the fullest extent permitted by law.
9.3 This waiver and limitation of liability shall survive termination or expiration of this Agreement and your use of the Services.
10. User Accounts and Access Controls
10.1 You are responsible for maintaining the confidentiality of account credentials, passwords, login information, access keys, and user permissions.
10.2 You agree to notify Supplement Practice promptly of any unauthorized access, suspected breach, improper disclosure, compromised credentials, or misuse of the Services.
10.3 You are responsible for all activity that occurs under your account or your organization’s authorized users.
10.4 Supplement Practice reserves the right to suspend or terminate access if we reasonably believe there has been unauthorized use, misuse, a security risk, a legal violation, or a violation of this Agreement.
11. Community Guidelines and Acceptable Use
11.1 You agree to use Supplement Practice only for lawful, professional, authorized, and appropriate purposes.
11.2 You agree not to upload, post, transmit, or store content that is unlawful, defamatory, obscene, threatening, discriminatory, infringing, invasive of privacy, misleading, or otherwise improper.
11.3 You agree not to interfere with, disrupt, reverse engineer, scrape, hack, overload, damage, or compromise the security, integrity, or performance of Supplement Practice.
11.4 You agree not to use the Services to generate unlawful medical claims, false advertising, misleading supplement claims, inappropriate patient communications, or content that violates applicable healthcare, privacy, advertising, or professional regulations.
11.5 Supplement Practice reserves the right to remove content, restrict access, suspend accounts, or terminate Services if we determine, in our sole discretion, that this Agreement has been violated.
12. Intellectual Property
12.1 All content, software, features, functionality, workflows, interfaces, designs, models, systems, processes, documentation, logos, trademarks, and materials available through Supplement Practice are the exclusive property of Supplement Practice or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
12.2 You may access and use the Services only for your internal practice or business purposes in accordance with this Agreement.
12.3 You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, reverse engineer, copy, resell, sublicense, or exploit any part of the Services without prior written consent from Supplement Practice.
13. Third-Party Services and Integrations
13.1 Supplement Practice may integrate with third-party tools, platforms, calendars, payment processors, supplement suppliers, communication tools, electronic systems, or other services.
13.2 Supplement Practice is not responsible for the availability, accuracy, security, performance, policies, or practices of any third-party service.
13.3 Your use of third-party services may be subject to separate terms, privacy policies, fees, and requirements imposed by those third parties.
14. Changes to Terms
14.1 Supplement Practice reserves the right to amend or revise this Agreement at any time.
14.2 Any changes to these Terms will be posted through the Technology or otherwise made available to you and will be effective upon posting unless otherwise stated.
14.3 Your continued use of the Services following the posting of changes constitutes your acceptance of the revised Terms.
15. Termination
15.1 Supplement Practice reserves the right, in its sole discretion, to terminate, restrict, or suspend your access to the Services at any time and for any reason, including violation of this Agreement, nonpayment, security risk, misuse, or legal compliance concerns.
15.2 Upon termination, your right to use the Services will immediately cease.
15.3 Provisions related to limitation of liability, indemnification, disclaimers, intellectual property, privacy, data obligations, governing law, and dispute resolution shall survive termination.
16. Miscellaneous
16.1 This Agreement constitutes the entire understanding between you and Supplement Practice regarding your use of the Services and supersedes any prior agreements, whether written or oral, except for any applicable Business Associate Agreement or separate written agreement executed by both parties.
16.2 If any provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
16.3 This Agreement is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
16.4 You agree to submit to the exclusive jurisdiction of the state or federal courts located in Florida for the resolution of any disputes arising out of or relating to this Agreement.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
